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Lead Analyst

San Francisco, Washington DC
Position Summary
Protagonist is the Narrative Analytics company. From the vast amount of data available in the digital universe, we mine the perceptions, opinions, and stories that constitute the Narratives people hold in their minds. Our offering empowers organizations to understand the discourse that matters, what’s driving that discourse, and how to take action to work within the Narrative Landscape. Protagonist uses natural language processing, machine learning, and deep human expertise to identify, measure, and shape Narratives. Today, Narrative Analytics is used by dozens of the world’s leading CMOs, business leaders, and foundations.
The Protagonist Lead Analyst has a passion for understanding the beliefs -- the narratives -- that drive critical issues and applying the power of data to delight clients. The Lead Analyst drives the delivery of high quality, actionable Narrative Analytics deliverables and services, and ensures client satisfaction that leads to repeat business. The Lead Analyst has outstanding analytical skills, excellent client facing skills, and is creative and enthusiastic about using technology, data, and the power of narratives to solve complex problems. Reporting to a Director of Client Solutions, the Lead Analyst collaborates with colleagues across Protagonist and interfaces directly with our clients.
Primary Responsibilities
Data Analytics  
  • Lead the analysis and visualization of qualitative and quantitative data inputs to create compelling, high-value deliverables that address clients’ complex problems
  • Creatively utilize a variety of tools, programming languages, technologies, and innovative methods to provide information and insights, address client needs, and create efficiencies
  • Support the testing and roll-out of new tools and technologies that address client needs
Strategy Consulting
  • Translate data analysis into compelling stories leading to differentiated recommendations that clients can put into action
  • Create compelling, high-impact solution deliverables that address clients’ complex problems in a differentiated way
  • Deliver findings in client meetings in a way that demonstrates commitment to the client’s business problem and Protagonist’s strategic acumen and data analysis expertise
Project  Management
  • Lead teams to creatively apply Narrative Analytics capabilities to solve each client’s unique problem
  • Develop and manage project plans; keep tasks on track and ensure deadlines are met
  • Manage work streams and team outputs to deliver Narrative Analytics to our clients
  • Oversee the work of junior analysts as they acquire data, perform analyses, visualize insights, draft recommendations, and build presentation materials
Client Relationships
  • Build strong rapport with clients by delivering exceptional value and help grow long-term relationships that result in new business
  • Collaborate with the leadership team to identify, evaluate, and pursue new opportunities with clients
  • Authorized to work in the US   
  • Bachelor’s degree required; Master’s degree preferred
  • 3+ years experience with a top tier consultancy or professional services firm or in a data driven position in market research, brand management, digital marketing, strategic communications, or customer insights
  • 3+ years experience in a customer-facing role managing work streams and project teams on data-driven projects
  • Excellent interpersonal and presentation skills; able to communicate complex concepts with clarity to a wide range of customers and at all levels of an organization and to a broad range of clients
  • Ability to translate business objectives into analytic solutions, develop work streams and drive agendas forward
  • Strong data analyst skills, including advanced fluency with Excel; experience with R, STATA, Python and SQL a plus
  • Ability to synthesize complex data into clear client guidance for marketing, communications, business operations and strategy
  • Proven ability to define and manage multiple  work streams and drive tasks to successful completion

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