Operations Manager

Location: San Francisco, CA
Date Posted: 09-01-2017
Protagonist is a leading Narrative Analytics Company that uses Natural Language Processing, Machine Learning, and a decade of human expertise to discover, quantify, and describe people’s deeply held beliefs.  We work with leading corporations, foundations, and governments to advance their brands, products, and missions.
We are looking for an Operations Manager who will play a key role in building the day-to-day operations and processes that are critical to the Company’s success.
  • Manage a team of Operations and HR at our headquarters in SF and report directly to the EVP of Product, Technology, and Finance.
  • Be the POC for customer and vendor contracts (track deliverables, invoicing terms, etc.)
  • Manage building facilities and day-to-day operations including vendor relations, repair and maintenance.
  • Work with Finance leadership on office space management and leases.
  • Work with Ops team to manage and support office supplies, company events/functions, catering for events, and organize holiday parties and other special events.
  • Work with HR Manager to expand and improve overall HR programs:
    • Reviews, Compensation, Manager Training Development
    • Onboarding: new hire data audit, benefit orientation
    • HR Systems: improve employee processes from onboarding to off-boarding through scalable solutions.
    • Develop Career Paths for employees
    • Develop culture and values into the workplace
  • Manage IT duties of:
    • Asset Management tracking
    • Purchasing Hardware for new hires
    • Replacing / Upgrading older equipments
    • New user account set-up and decommissioning
    • Managing in-office networks and WIFI
    • Manage MS Office, Slack, Google Drive, etc.
 Basic Qualifications:
  • High proficiency with Microsoft Office and Apple Mac environment.
  • Experience working cross functionality across multiple teams
  • Excellent written and verbal communications skills
  • Ability to identify issues and create a clear plan to resolution
  • Great attention to detail
  • 3+ years experience of managing a team
  • Ability to work under time constraints and meet deadlines
  • Ability to communicate at various levels within the organization
  • Discretion when handling sensitive and confidential information (including HR matter)
Preferred Qualifications:
  • Experience with legal agreements, contracts, and employment law.
  • Be proficient in IT Service Management and Infrastructures
  • Six Sigma or Process Flow Improvement experience

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